Bridging The Gap: Turning Accommodation Requests Into The Opportunity To Avoid Risk

Written exclusively for Chubbworks

Lubin Logistics agreed to pay $20,000 and implement remedial measures to resolve a disability discrimination lawsuit brought by the U.S. Equal Employment Opportunity Commission (EEOC).

The case involved an employee who suffered a seizure, subsequently informed the employer of his epilepsy diagnosis, and requested a reasonable accommodation. Instead of engaging in an interactive process to determine appropriate accommodations, the company terminated the employee just days after his disclosure.

The EEOC contended the employer's actions violated the Americans with Disabilities Act (ADA) by failing to consider accommodations and by firing the employee based on his disability.

In settling the lawsuit, Lubin Logistics committed to revising its policies to better comply with ADA requirements; to conduct training for its management and HR personnel on disability rights and obligations; and to report on accommodation requests and terminations related to disabilities for a set period.

Source: https://www.eeoc.gov/newsroom/lubin-logistics-pay-20000-and-provide-remedial-measures-eeoc-disability-discrimination

Commentary

Disability discrimination claims, such as the recent Lubin Logistics case, highlight the costly liabilities that arise when employers fail to engage in a genuine interactive process with employees with disabilities who seek accommodation.

To prevent similar losses, organizations must prioritize building a culture of inclusion through ongoing staff education, clear policies detailing the right to request accommodation, and regular training on legal responsibilities under the Americans with Disabilities Act, including:

  • Establishing transparent systems for accommodation requests and ensuring that every report of disability or need for job adjustment is met with prompt, respectful dialogue can both satisfy legal requirements and minimize risk.
  • Leadership should routinely review practices for compliance, promote accessible work environments, and encourage open communication so requests for help are not ignored or punished, but resolved in partnership.
  • Avoiding a one-size-fits-all response, employers must individualize consideration of each request, document the interactive process, and consult with employees and, when necessary, experts about reasonable solutions.
  • A proactive approach, in which human resources and managers take the lead in facilitating accommodations and monitoring outcomes, not only fosters productivity and morale but solidifies protection from costly litigation.
  • When the interactive process is treated as a core duty rather than an optional gesture, organizations are far less likely to experience class actions, financial settlements, or reputational damage based on disability discrimination.

The final takeaway is that robust engagement with employees with disabilities seeking workplace adjustments is fundamental to preventing avoidable losses and legal exposure.

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